Description:

The CX Half-Day Summit is a hands-on afternoon of Customer Experience & Contact Center training and knowledge for CX leaders across Detroit.

This half-day event includes lunch at Roostertail Detroit with a panel led by C3 Technology Advisor, Jeremy Domanik, where we will break down trends, insights, and problems facing professionals like you. We'll have experts and heavy-hitters like Brandon Knight (Global Head of Channel-Customer Experience at Zoom) and Samantha Nelson (VP of Contact Center at Telarus) on the panel as well. They'll speak to real-world challenges, solutions, and future possibilities opening up in the CX space.

Afterward, we'll have a variety of speed dating style breakout sessions led by content experts from sponsors and industry experts.

Topics & Take-Aways to Expect:

• How is the job market affecting our employee retention and recruiting efforts?
• How can we further enable & empower our best people?
• Do we have all the data intelligence/insights to effectively plan?
• How can I do more with what I have, more than ever?
• How can our organization leverage modern tech to achieve scale and match our competitors?

Full Event Agenda:

• 11:30am Check In & Grab Lunch
• 12:15pm Panel Discussion led by C3
• 1:30pm Speed Dating Interactive Breakouts
• 3:00pm Networking Happy Hour