Jan 2024 CC CU Roundtable graphic



Credit Union Contact Center

Virtual Roundtable


Credit Union Contact Center Virtual Roundtable
About this event


Join your fellow Contact Center Supervisors for a discussion on coaching practices, contact center software, Artificial Intelligence, and much more.
This event is designed to be a collaborative experience. Be prepared to have one-on-one conversations with your peers, as well as larger group discussions.
During January's roundtable, come prepared to talk about:
  • Call Center Representative Productivity, Quality, and Accountability metrics.
    • What primary data do you hold them accountable to, and what secondary data do you use to help coach them?
  • Emotional Resiliency
    • How to cope with difficult conversations 
Make sure you join the Credit Union Contact Center Roundtable LinkedIn Group to continue the conversation!

Date and time

Tuesday, January 30th, 2024, 2:00 PM EDT

Meet Your Hosts

Credit Union Roundtable Jon (2)
Credit Union Roundtable Boyk (1)