Credit Union Contact Center
Credit Union Contact Center Virtual Roundtable
About this event
Join your fellow Contact Center Supervisors for a discussion on coaching practices, contact center software, Artificial Intelligence, and much more.
This event is designed to be a collaborative experience. Be prepared to have one-on-one conversations with your peers, as well as larger group discussions.
During January's roundtable, come prepared to talk about:
- Call Center Representative Productivity, Quality, and Accountability metrics.
- What primary data do you hold them accountable to, and what secondary data do you use to help coach them?
- Emotional Resiliency
- How to cope with difficult conversations
Make sure you join the Credit Union Contact Center Roundtable LinkedIn Group to continue the conversation!
Date and time
Tuesday, January 30th, 2024, 2:00 PM EDT